Delivery and Returns
The only product sold on KepHomes is Kep Credit, and delivery is digital. Below you will find how delivery works, why credits are not refundable, and what we do in situations arising from our own fault.
Effective date: 18 August 2026
This English version is provided for information only. The agreement is governed by Turkish consumer legislation; in the event of any discrepancy, the Turkish text prevails.
Seller information
- Company name
- KEP YAZILIM ÇÖZÜMLERİ LTD. ŞTİ.
- Registered address
- Kestel Mah. Üniversite Cad. Cami No: 86/1 Alanya/Antalya
- Telephone
- 0850 888 5 999
- info@keporganization.com
- MERSİS no (Turkish central registry)
- 0544 1564 2310 0001
- Tax office
- Alanya V.D.
- Tax number
- 544 156 4231
- Trade registry no
- 31527
1. How delivery works
The product purchased through KepHomes is Kep Credit, which is entirely digital. The moment payment is approved by the payment institution, the purchased credits are allocated to your account automatically.
As no physical product is shipped, there is no courier, delivery address, delivery period or shipping fee.
2. Where to see your delivery
Allocated credits appear immediately on the “My Credits” screen in your account. Every purchase is recorded in your credit history with its date and amount.
A confirmation notification is also sent after each purchase.
3. No refunds
Kep Credits purchased are not refundable. Credits are delivered — allocated to your account — the moment your payment is approved; they are therefore not subject to refund and their price is not returned, whether or not they have been used.
Kep Credit is a digital product delivered instantly and falls outside the right of withdrawal under Article 15(1)(ğ) of the Regulation on Distance Contracts. This is presented for your separate confirmation at checkout; the purchase cannot be completed without it.
Credits cannot be converted into cash, transferred to another account, or assigned to anyone else.
4. If credits did not reach your account
If your payment was collected but the credits were not allocated to your account, that is our fault and the provision above does not cover it.
Simply contact us: the missing credits are allocated immediately, or the amount you paid is refunded in full. No deduction is applied to you in such a case.
5. If a service cannot be provided
If a service you paid for with credits cannot be provided by us, the credits deducted for that service are restored to your account.
Credits are restored at their value at the moment they were spent.
6. Requests and complaints
For the situations above, send your request from the e-mail address registered to your account to info@keporganization.com, or call 0850 888 5 999.
Your request is concluded within 15 days at the latest and the outcome is notified to you. The consumer’s statutory rights in respect of defective performance and other rights arising from legislation are reserved.